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Camden SITSS new IT support system

Camden SITSS new IT support system

Camden SITSS new IT support system

19 Apr 2017

Camden School’s IT Support Service (SITSS) are pleased to announce the release of our new helpdesk system. After an extensive review of various support systems, we have chosen NetHelpDesk (NHD) which will enhance the end users IT support experience.

How will it benefit School staff?

  • Self Service Portal – Tickets can be raised and progress monitored through to resolution. Previously closed tickets will also be visible.
  • Open Fault and Service Request tickets, view and update your tickets from any device with a browser and internet connection.
  • Communicate with support staff and work together to resolve your issue
  • Speedier response time

When is the system going Live?
As of Tuesday 2nd of May 2017, all new calls will be handled by the new helpdesk system.

What’s next for staff?
Before Monday 1st May 2017, all staff employed by schools who have signed up to the 2017-2019 Camden SITSS support contract will receive a welcome email containing their username and password as well as instructions on how to log into the self-service portal.

Further Information
Please visit the Camden SITSS website for How to Guides and more information.

http://www.camdensitss.org.uk/net-helpdesk-how-to-guides-are-now-available/

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