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The Structure of the Business Operations

The Structure of the Business Operations

The Business Operations are responsible for the maintenance of the single point of contact website for Schools and Camden School Services. We are based in the heart of Camden, at 5 Pancras Square, and have all contributed a great deal in bringing about the website.

The website has been designed in such a way that bookings with services from schools will not necessitate having to go through any individual. However, we recognise the importance in providing excellent customer service as well as a robust quality assurance procedure.

The Business Operations will therefore available for schools and services, should there be any queries or issues that cannot be resolved via the website.

The structure of the team is as follows:

For most queries, the Customer Advisor will be the main point of contact. They will be responsible for processing customer enquiries, facilitating quality assurance, and supporting a number of projects.

The Business Development Officer (Finance) is responsible for executing all financial transactions for Service Level Agreements (SLAs) with schools, as well as various activities for business development.

The Business Development Officer will be responsible for the business development, building wider relationships with schools and services, and online and offline marketing of the services on offer.

The Business Operations will be overseen by the Head of Business Operations, who will liaise with the Heads of Services, and head teachers of Camden Schools to ensure that the single point of contact website is meeting and exceeding the expected standards.

To learn more about the team, please visit our "Meet the Team" page, accessible using the left-hand menu.

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